Following a report earlier this month that Apple started acknowledging a long-standing complaint over a common iMessage bug, Bloomberg (via BusinessInsider) reports that a customer has filed a lawsuit against Apple and is seeking class action status with a San Jose court.
The problem exists with how Apple’s messaging app handles the switch from its iPhone to iPhone iMessaging platform to traditional SMS text messages when contacts switch to new devices. Apple automatically defaults to the less expensive iMessage to save users from paying for text messages, but if a contact happens to switch to another platform even temporarily— Android for example— the app in sometimes does not automatically recognize and switch back to text messages. This leaves users on either end unaware that messages aren’t getting through, and there doesn’t seem to be an easy solution to get the messaging app to stop defaulting to iMessage. Some AppleCare employees are suggesting users not receiving messages ask contacts to delete and re-add them as a contact.
In the lawsuit filed against Apple, the consumer reportedly claimed she stopped receiving messages from iPhone users after switching to an Android device.
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via Gsm Apple being sued over iMessage bug resulting in undelivered text messages to Android users
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